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What should I expect?

An effective therapeutic relationship is always a partnership between you and your counselor. To benefit from your time with your counselor, it is crucial that you participate actively during and after your scheduled time. Your real work begins after you leave your appointment, when you reflect on what you and your counselor discussed, and when you complete any assigned homework.

Will my information be confidential?

Yes, your information is confidential. Your information will not be released to anyone without your written permission or according to law. Written records are kept in compliance with federal and state law and professional mandate, and we hold all communication between our clients and professional counselors in the strictest confidence. Please see the HIPAA Privacy Policy on our Forms page for additional information.

How do I schedule my first appointment?

Making your first call to a professional counselor may be difficult, so we handle each call individually, gather some basic information about your situation, and help you feel at ease. Together, we’ll decide which counselor will be the best fit for your circumstances, and from there, we’ll schedule a time to meet. Our counselors may also recommend other resources which may be helpful to you. 


Counseling sessions are scheduled by appointment only. Appointments in our  SW Fort Wayne office are available Monday through Thursday between 8:30 a.m. and 5:00 p.m. Appointments in our NE Fort Wayne office are available on  Wednesdays between 9:00 and 5:00. Evening appointments are sometimes available at both locations. Please click on the link below to request an appointment and find detailed directions to our offices.





After you schedule your appointment, please click on the link below so that you may print and complete your forms to bring to your first appointment. Unless different instructions are given, there are three forms you will need to print, complete and bring; the Consent to Treat, Social Media Consent, and the Psycho-social History.  You may also print a copy of the HIPPA form if you would like it for your records.


How long are the sessions?

Most therapy sessions are scheduled for 60 minutes. On occasion, longer sessions may be scheduled, depending on the type of session recommended by your counselor.

How frequently should I participate in therapy?

You and your counselor will create a schedule that is best for you. Most clients initially participate in sessions every week, then less frequently as growth and healing occur. 

How long will I be in therapy?

Each individual’s needs are unique and you and your counselor will partner together to decide what is best for you. 

What happens if I need to cancel or miss an appointment?

An appointment is a contract between you and your professional counselor that both will be present at the scheduled time. However, we’re aware that an emergency may arise which may cause you to miss an appointment. Late cancellations, however, do not allow us to fill the session time with persons who are waiting for appointments. Therefore, there may be a $25 fee for appointments cancelled without a 24-hour notice. Missed appointments without cancellation notice will be expected to be paid at the full-fee rate. These fees are the responsibility of the client, as insurance companies do not pay for missed or cancelled appointments.  

What if I need medication?

If, after you’ve met with your counselor, she thinks medication may be beneficial, she will talk with you about this possibility.  Depending on that discussion, your counselor may recommend an appointment with a psychiatrist or other physician who is able to talk with you about possible benefits of medication in your particular case.

What is the cost of a session?

The cost varies depending on many factors – including whether you will be using insurance, and if not, whether you qualify for an assisted fee.  Your co-pay, coinsurance, or assisted fee is expected at the time of your appointment and can be paid by cash or check. If you’re unable to pay by cash or check, Visa and MasterCard may be accepted.  In most cases, clients are able to access their HSA accounts for payment.  It is always a good idea to verify this with your accountant prior to use.

What is my deductible?

Our practice accepts most major insurance plans (this varies by counselor), so your therapy fees may be covered in full or in part by your insurance or employee benefit plan.  You are responsible for ensuring your coverage, so you will want to call the customer service number on your insurance card and ask the following questions: 

  • Do I have outpatient mental health benefits?

  • What is my deductive and has it been met?

  • Do I have a co-pay or coinsurance?

  • How many sessions per calendar year does my plan cover?

  • Is prior authorization required?

  • Is approval required from my primary care physician?

What if I don't have insurance or if I'm unable to pay?  Do you have other payment options?

We’ll be happy to discuss payment options with you during your initial call. A sliding fee scale is available if you do not have insurance or if your deductible is $2500 or more. Also, CJantzen & Associates partners with some churches who are willing to cover a portion of their member’s counseling fees. In these situations, your written permission is needed to release scheduling and billing information (only) to the church administrator. The information discussed during your sessions remains absolutely confidential. If you’re unable to pay by cash or check, Visa and MasterCard may be accepted.

What forms will I need to fill out?

Please click on the link below to view our forms. Please bring your completed forms with you to your first appointment. Unless different instructions are provided, you will need to print, complete, and bring three forms: the Consent to Treat, Social Media Consent, and the Psycho-social History.  You may also print a copy of the HIPPA form if you would like it for your records.

What other resources are available in the area?

Please click on the link below to view additional resources you may find valuable. 

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